CUSTOMER NOTIFICATION ALERT: CCI Processing Delays 

Commport is currently experiencing delays in data processing on our CCI VAN platform.  We are investigating the root cause and working to resolve the delays. 

SERVICES AFFECTED: 

Data processing on the CCI VAN 

CUSTOMER IMPACT: 

Files delivered to the CCI VAN are experiencing delays in processing. 

Communications are not affected and are operating normally. 

ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION: 

If you have any questions or concerns about this current situation, please contact us at Support@commport.com.  

We apologize for any inconvenience this may cause. 

Sincerely,  

Commport Communications International, inc. 

 

Commport continues to work diligently to harden our overall network and in support of these efforts is planning a maintenance window from 9:00 pm Saturday September 28 to 6:00am ET on Sunday September 29 2024.  

SERVICES AFFECTED:
Communication and data processing services

CUSTOMER IMPACT:
All FTP, AS2 and SFTP communications will be intermittently unavailable between 9:00pm- 3:00am ET. Data processing may be slower than normal during this time frame.
If you have time critical files that need to be processed during this window, please be advised that you may need to adjust your schedule to mitigate any disruption to your business.

Commport performed a maintenance window from 10:00 pm to 10:30 pm EDT to update our new Internet EDI (v2) platform.

IN THIS DEPLOYMENT:
New fields and shipping label to support Costco Canada & Costco US Advanced Ship Notices (ASN’s)

SERVICES AFFECTED:
Data processing on new Internet EDI (v2).

CUSTOMER IMPACT:
Commport is performing a deployment to our Internet EDI (v2) product within our network which may impact data processing. All files sent during this window may experience a brief delay in processing.

July 19th 2024: CUSTOMER RESOLUTION NOTIFICATION ALERT: Network Wide Outage
Crowdstrike reported a global issue that impacted the Commport’s services. The Commport Team worked hard to restore affected services and at this point all Commport Services have been restored. 

SERVICES AFFECTED: 

Services have been restored 

CUSTOMER IMPACT: 

Customers and Partners may have been experiencing issues connecting with the Commport Network, however all connectivity is now restored. File processing was delayed. 

ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION: 

If you have any questions or concerns about this current situation, please contact us at Support@commport.com.  

If you have any questions, concerns or feedback about our customer notifications or notification process please email marketing@commport.com.   

We apologize for any inconvenience this may cause. 

Commport Services Interruption: Network Wide Outage
Commport’s Network is currently experiencing an outage, teams are working diligently to restore services. 

 

SERVICES AFFECTED: 

Communications 

Data processing services 

Web Applications 

 

 

CUSTOMER IMPACT: 

Customers and Partners may be experiencing issues connecting with the Commport Network.  

 

ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION: 

If you have any questions or concerns about this current situation, please contact us at Support@commport.com.  

We apologize for any inconvenience this may cause. 

CUSTOMER EMERGENCY NOTIFICATION ALERT: Open Text GXS Currently Unavailable: Feb 26, 2024 

Commport is currently experiencing issues when trying to connect to the Value Added Network and Service Provider Open Text GXS.   

SERVICES AFFECTED: 

Commport’s legacy VAN ‘Commport’ has no connectivity to the GXS/Open text VAN causing EDI Communications with partners that use the Open Text GXS VAN to be interrupted.  

CUSTOMER IMPACT: 

The Commport Network is not experiencing any issues in its processing. The Open Text GXS Network is having connectivity issues and so EDI transactions with trading partners that reside on the Open Text GXS VAN are currently being delayed. 

ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION: 

If you have any questions or concerns about this current situation, please contact us at Support@commport.com.  

If you have any questions, concerns or feedback about our customer notifications or notification process please email marketing@commport.com.   

We apologize for any inconvenience this may cause. 

The Value Added Network and Service Provider Open Text GXS has advised Commport that it is currently experiencing connectivity issues and is not able to send or receive data at this time. 

SERVICES AFFECTED: 

EDI Communications with partners that use the Open Text GXS VAN 

CUSTOMER IMPACT: 

The Commport Network is not experiencing any issues in its processing. The Open Text GXS Network is having connectivity issues and so EDI transactions with trading partners that reside on the Open Text GXS VAN are currently being delayed. 

ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION: 

If you have any questions or concerns about this current situation, please contact us at Support@commport.com.  

We apologize for any inconvenience this may cause.